SHIPPING COSTS

Shipping within Italy: Free

Shipping to EU countries: €20.00

Free shipping to EU countries: for orders over €200.00

Shipping to non-EU countries: €40.00

SHIPPING TIMES

The delivery of products purchased on www.valebags.com generally takes place within 3 working days from the order within Italy and the EU, and within 8 days for all other destinations. It is understood that for products indicated on the website as “not available,” the aforementioned terms begin exclusively upon receipt, by the consumer, of the email confirming the product’s availability and order confirmation.

Delivery times may be delayed in case of holidays; carriers do not make deliveries on 01/01, 06/01, Easter and Easter Monday, 25/04, 01/05, 02/06, 15/08, 01/11, 25/12, 26/12, 31/12, and on weekends.

Products will be delivered to the address indicated by the Customer. Delivery is considered completed at street level. A request for delivery to a specific floor (if available) must be indicated by the Customer at the time of final order confirmation. ValeBags cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the Customer’s shipping and delivery details, nor can it be held responsible for any damages that may occur to the products after delivery to the carrier responsible for transport and/or for any delays in the delivery of the products themselves.

ValeBags ships throughout Italy and abroad. Deliveries to remote areas may be subject to variations in the indicated shipping rates. P.O. boxes cannot be considered valid addresses for delivery.

For delivery, the presence of the Customer or their representative at the address and time indicated in the shipping confirmation is required. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the product, constitutes proof of transport and delivery of the goods. Upon delivery, the Customer must verify the content, conformity, and condition of the ordered product before signing the receipt. In case of discrepancies or other anomalies, the Customer must refuse delivery of the products without signing the receipt. In case of absence of the Customer (or their representative) at the time of delivery, the carrier will leave a notice at the address indicated by the Customer. If the recipient is absent even at the time of the second delivery attempt, the products must be collected at the address indicated by the carrier and following their instructions.

Terms of Service

These general terms and conditions of sale apply to the sales contract (hereinafter referred to as the “Contract”) of the products (hereinafter “the product” or “the products”) offered by MTP Web, Via G. Parini n. 60, 50019 Sesto Fiorentino (FI) Italy (VAT number 07208470489), Website www.valebags.com (hereinafter referred to as “the Website”) for users of the site (hereinafter referred to as “Customer” or “Customers”).

All information on this website is in Italian and English.

The law applicable to contracts concluded by ValeBags with the Customer is specified in the Italian Consumer Code (legislative decree no. 206/2005), in particular sections II (articles 50 to 61), III (articles 62 and 63), and IV (articles 64 to 67).

The Customer declares to have read all the general information and sales conditions above before placing the order.

The Customer also declares to have the legal capacity to enter into, as provided by these general terms.

OBJECT

These general terms and conditions of sale aim to define the rights and obligations of the parties in the context of distance selling of goods provided in the online store.

SCOPE OF THE OFFER

This version of the General Terms and Conditions of Sale refers to all online sales made to Customers.

CONTRACTUAL DOCUMENTS

This contract consists of the following documents: these general terms and conditions of sale, the order confirmation. The photographs illustrating the products on the website are not part of the contract and are for descriptive purposes only.

ORDER RECEIPT

Any order confirmation signed by the validation click is an irrevocable commitment of the Customer, which can only be revoked in cases provided for by this contract in the terms “Right of withdrawal” and “Order processing”.

ACCEPTANCE AND CONFIRMATION OF ORDER

The conclusion of the contract will be effective only after the order confirmation by ValeBags. The Customer will receive via email a receipt notification confirming the order, with all the elements of the contract (including items ordered, prices, delivery dates, shipping costs). ValeBags reserves the right not to confirm an order for any reason, especially if related to a supply problem of the product or to a problem related to the order received. ValeBags cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the completion of the purchase order by the Customer.

ValeBags, furthermore, cannot be held responsible for any damages that may have occurred to the products after delivery to the carrier responsible for their transport, nor for delays in delivery caused by the carrier.

ORDER CANCELLATION AND MODIFICATION

The Customer may cancel the entire order (or part of it) or modify it until the moment of receiving the shipping confirmation. Due to unforeseen logistic or organizational difficulties, ValeBags may cancel the order by notifying the Customer via email or, by prior agreement with the Customer, change the day and/or time of delivery.

PRODUCT AVAILABILITY

The offers on this website will be valid until the listed items are available. ValeBags reserves the right to inform the Customer, within 20 days of purchase, via the email address associated with their profile, of any unavailability of one or more of the purchased items. ValeBags will refund (to the credit card or PayPal account used for the purchase) the purchase and shipping costs incurred by the Customer. The unavailability of one or more ordered items does not give the customer the right to cancel the entire order.

PRICE-RECEIPT

The price guaranteed to the buyer is the one published on the website at the time of purchase. The prices of the products are final. They do not include any shipping costs, which will be indicated in the order confirmation.

The receipt will be attached to the package.

PAYMENT

The Customer wishing to make a purchase must complete the order online in the dedicated section of the website, where, by following the procedures indicated therein, they will confirm their order and make the payment. Payment is due at the time of purchase. The Customer agrees to pay the price of the product ordered on the website (including shipping costs) through the available payment methods. The Customer declares to have all the necessary authorizations to use the payment tool indicated at the time of order. ValeBags reserves the right to cancel the order in case of non-receipt of payment.

PAYPAL

PayPal is a secure payment system used worldwide and created to simplify electronic commerce. The user has the option to send money using the email address and password (if registered) or their credit card.

Upon order confirmation, the Customer will be redirected to the PayPal login page. They can then complete the payment directly from their PayPal account, if the user is registered, or with a credit card.

The credit cards accepted are those indicated on the website at the time of purchase.

Right of Withdrawal

The Customer’s rights are protected by Legislative Decree no. 206/2005. The Customer, therefore, has the right to withdraw from the contract, even partially, without explanations and without incurring any expenses, provided that the withdrawal is communicated by registered letter with acknowledgment of receipt addressed to MTP Web by Manuel Pantaloni, Via Giuseppe Parini n. 60, 50019 Florence (FI) Italy or by certified email (PEC) to the address manuelpantaloni@pec.it within 14 working days from the day of receipt of the products. This communication must specify the intention to withdraw from the purchase and the name of the product or products for which the right of withdrawal is intended to be exercised, attaching a copy of the receipt. The Customer must then return at their own expense the intact product and in perfect condition of preservation, with packaging similar to that of arrival, to MTP Web by Manuel Pantaloni, Via Giuseppe Parini n. 60, 50019 Florence (FI) Italy. If the withdrawal has been exercised in accordance with the described methods, ValeBags will refund the amount paid for the purchase of the product within 14 days from the date of receipt of the goods. Notwithstanding the above, the right of withdrawal is not allowed if the Customer has damaged, altered, or destroyed the product. During the withdrawal period referred to in article 14, the customer is responsible for the item.

RISK OF LOSS OR DAMAGE

The risk of loss or damage is transferred to the buyer at the time of delivery to the courier.

During the withdrawal period referred to in article 14, the customer is responsible for the item. In case of damage or destruction of the product during the custody of the Customer, the latter will have to bear all the consequences.

ORDER PROCESSING

The order will be processed with its acceptance by ValeBags, subject to the availability of the ordered product and specific agreement between the parties. In case of sudden unavailability of the ordered item, ValeBags undertakes to inform the Customer as soon as possible and will indicate any terms of new availability.

LIMITED WARRANTY

In order to avoid any inconvenience, the products are subject to verification by ValeBags before shipment. Any defects or obvious malfunctions found may, however, be reported, and if applicable, the Customer may request, within the withdrawal and return periods, the replacement of the product with another product chosen by the Customer and sent at the expense of ValeBags. If this is not possible, ValeBags will proceed with the refund to the Customer.

USE OF THE SITE

The images and video presentations of the products are published on the website for descriptive purposes only, as the quality of the images, including an accurate display of color variations, may depend on the software and computer tools used by the Customer during the visit to the website. ValeBags assumes no responsibility for any problems caused to the Customer by the use of the website and the technologies used.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The Customer acknowledges being informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the website or relating to the products are and remain the exclusive property of ValeBags and/or its licensors, without the access to the website and/or the purchase of the products granting the Customer any rights over them.

The contents of the website may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of ValeBags.

PROCESSING OF PERSONAL DATA

In order to proceed with registration, order forwarding, and therefore the conclusion of this contract, certain personal data of the Customer are required through the website. The Customer acknowledges that the personal data provided will be recorded and used by ValeBags in accordance with and in compliance with the regulations of Italian law Legislative Decree no. 196/2003 and subsequent amendments to execute each purchase made through the website.

The Customer declares and warrants that the data provided to ValeBags during the registration and purchase process are correct and truthful.

The Customer may at any time update and/or modify their personal data provided to ValeBags.

ValeBags, a brand of MTP Web, with registered office at Via Giuseppe Parini n. 60, 50019 Sesto Fiorentino (FI) Italy, VAT number/ Fiscal Code 07208470489 (hereinafter “ValeBags”), as an independent data controller (hereinafter “The Controller”) of the personal data of users (hereinafter “Users”) who browse and use the services available on the website www.valebags.com (hereinafter the “Site” and the “Services”) provides below the privacy information pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 (hereinafter “Regulation” or also the “Applicable Legislation”).

This Site and its Services are reserved for subjects who have reached the age of eighteen.

The Controller does not collect, therefore, personal data relating to subjects under the age of 18. At the request of Users, the Controller will promptly delete all personal data inadvertently collected and relating to subjects under the age of 18.

The Controller gives the utmost consideration to the right to privacy and the protection of the personal data of its Users.

Purposes and Legal Basis of the Processing The personal data of Users will be lawfully processed by the Controller in accordance with Article 6 of the Regulation for the following processing purposes:

a) Contractual obligations and provision of Services, to allow browsing of the Site or to execute the Site’s Terms of Use, which are accepted by the User during registration on the Site and/or when using the Services and to fulfill specific requests. The User’s data collected by the Controller for the aforementioned purposes include: name, surname, address, email address, telephone number, password, as well as all personal information of the User that may be voluntarily provided. Unless the User gives the Controller specific and optional consent to process their data for further purposes, the User’s personal data will be used by the Controller solely to verify the User’s identity (including validation of the email address), thus avoiding possible fraud or abuse, and to contact the User for service-related reasons (e.g., sending notifications related to the Services). Notwithstanding what is provided elsewhere in this privacy policy, the Controller will not make their personal data accessible to other Users and/or third parties; b) Administrative-accounting purposes, or to carry out organizational, administrative, financial, and accounting activities, such as internal organizational activities and activities functional to the fulfillment of contractual and pre-contractual obligations; c) Legal obligations, or to fulfill obligations required by law, by an Authority, by a regulation, or by European legislation.

The provision of personal data for the processing purposes mentioned above is optional but necessary to execute the contract of which the User is a party and because their failure to provide them will make it impossible for the User to browse the site, register, and use the related Services. Once the data has been voluntarily provided by the Users, their processing for the aforementioned purposes does not require their consent.

Further Purposes and Legal Bases for ValeBags’ Processing: Marketing (Sending of Advertising Material, Direct Sales, and Commercial Communication) With the free and optional consent of the User, their personal data (i.e., name, surname, address, telephone number, and email address) may also be processed by ValeBags for marketing purposes (sending of advertising material, direct sales, and commercial communication), namely so that ValeBags can contact the User via mail, email, telephone (landline and/or mobile, with automated call or communication systems with and/or without the intervention of an operator) and/or SMS and/or MMS to propose the purchase of its products and/or services, present offers, promotions, and commercial opportunities.

If consent is not given, the possibility of registering on the Site will not be affected in any way.

If consent is given, the User may revoke it at any time by making a request to ValeBags using the methods indicated in the following paragraph 7.

The User may also object to further promotional communications via email by clicking on the appropriate link, which is present in each promotional email. If the User intends to revoke their consent to receive promotional communications via telephone while continuing to receive promotional communications via email, or vice versa, they may send a request to ValeBags using the methods indicated in the following paragraph 7.

ValeBags informs that, following the exercise of the right to object to the sending of promotional communications via email, it is possible that, for technical and operational reasons (e.g., formation of contact lists completed shortly before receiving the opposition request from ValeBags), the User may continue to receive some additional promotional messages. If the User continues to receive promotional messages after 24 hours have passed since exercising the right to object, please report the issue to ValeBags using the contacts indicated in the following paragraph 7.

ValeBags may carry out direct marketing via email to Users who have made purchases, in order to also propose products similar to those purchased by them (so-called soft spam). This processing does not require the User’s consent, which may, however, deny it at any time or object to this processing, including by clicking on the appropriate unsubscribe link in each email sent.

Additional Processing Purposes by ValeBags: Newsletter With the free and optional consent of the User, some of their personal data (i.e., name, surname, address, email address) may also be processed for the purpose of sending the newsletter. Therefore, the User will receive from ValeBags a periodic newsletter containing information related to news and promotions available on the Site and/or initiatives of ValeBags.

If consent is not given, the possibility of registering on the Site will not be affected in any way.

If consent is given, the User may revoke it at any time by making a request to ValeBags using the methods indicated in the following paragraph 7.

The User may also object to further promotional communications and, in the case of email communications, may also object by clicking on the unsubscribe link in the newsletter.

Additional Processing Purposes by ValeBags: Profiling With the free and optional consent of the User, their personal data (i.e., personal and contact details, information related to the services and products towards which they have expressed their interest, details of purchases) may also be processed by ValeBags to define their purchasing choices and thus to analyze their consumption preferences and create individual and group profiles in order to send them targeted commercial offers and automated emails based on their purchasing behavior.

If consent is not given, the possibility of registering on the Site will not be affected in any way.

If consent is given, the User may revoke it at any time by making a request to ValeBags using the methods indicated in the following paragraph 7, or object to the sending of targeted promotional communications, and in the case of email communications, may also object by clicking on the unsubscribe link.

Methods of Processing and Data Retention Periods The Controller will process the personal data of Users using manual and computerized tools, with logic strictly related to the purposes themselves and, in any case, in order to guarantee the security and confidentiality of the data.

The personal data of Users will be kept for the time strictly necessary to fulfill the purposes outlined in the previous paragraph 1, or in any case as necessary for the protection in civil law of the interests of both Users and the Controller.

In cases referred to in the previous paragraphs 2, 3, and 4, the personal data of Users will be processed for a period of 7 years from the date of their registration, in accordance with the provisions of the Italian Data Protection Authority for the luxury goods and fashion sector.

In the case of the soft spam mentioned above, the User’s data will be processed until they object or deny their consent.

Recipients of the Data

Employees and/or collaborators of the Controller responsible for managing the Site and all services related to the provision of Services may become aware of Users’ personal data. These individuals, who have been instructed in this regard by the Controller in accordance with Article 29 of the Regulation, will process Users’ data exclusively for the purposes indicated in this information and in compliance with the provisions of applicable law.

Furthermore, persons who will process personal data on behalf of the Controller as “Data Processors” may also become aware of Users’ personal data. These may include, for example, providers of IT and logistical services functional to the operation of the Site and/or Services, providers of outsourcing or cloud computing services, professionals, and consultants.

Users have the right to obtain the list of Data Processors from the Controller, by requesting it in the manner indicated in the following paragraph 7.

Additionally, Users’ personal data may be communicated by the Controller, to the extent necessary and essential to fulfill contractual obligations, to independent third-party data controllers, such as managers of payment services and logistics services necessary for the delivery of goods sold through the Site. These independent controllers will process User data exclusively for the purpose of correctly processing orders related to the Services.

Users’ personal data may be transferred by ValeBags to its group companies, which have been appointed Data Processors, also located in countries outside the European Union, adopting adequate guarantees and security measures in order to ensure an adequate level of data security and the exercise of Users’ rights.

Users have the right to obtain information about the transfer of their personal data abroad at any time, by requesting it from ValeBags using the methods indicated in the following paragraph 7.

Rights of the Data Subjects For any information regarding this privacy policy, and to exercise the rights guaranteed to them by applicable law, Users may contact the Controller at any time, using the following methods:

By sending a registered letter to the Controller’s registered office MTP Web di Manuel Pantaloni – Via Giuseppe Parini n. 60, 50019 Sesto Fiorentino (FI) Italia. By sending an email to the Data Protection Officer (DPO) of ValeBags, whose contact details are as follows: manuelpantaloni@pec.it The Controller will comply with Users’ requests regarding the processing described in paragraphs 1, 2, 3, and 4.

In accordance with applicable law, the Controller informs that Users have the right to obtain (i) the origin of personal data; (ii) the purposes and methods of processing; (iii) the logic applied in case of processing carried out with the aid of electronic tools; (iv) the identifying details of the Controller and the Data Processors; (v) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it as Data Processors or Authorized Persons.

Furthermore, Users have the right to obtain:

a) access, updating, rectification, or, when interested, integration of data; b) erasure, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data was collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been notified, as also related to their content, to those to whom the data was communicated or disclosed, except where such compliance proves impossible or involves a manifestly disproportionate use of means compared to the protected right. Additionally, Users have:

a) the right to revoke consent at any time, where the processing is based on their consent; b) the right to data portability (the right to receive all personal data concerning them in a structured, commonly used, and machine-readable format), the right to restrict the processing of personal data, and the right to erasure (“right to be forgotten”); c) the right to object: i) in whole or in part, for legitimate reasons, to the processing of personal data concerning them, even if pertinent to the purpose of collection; ii) in whole or in part, to the processing of personal data concerning them for the purpose of sending advertising materials or direct sales or for carrying out market research or commercial communication; iii) where personal data are processed for direct marketing purposes, at any time, to the processing of their data for such purposes, including profiling to the extent that it is related to such direct marketing.

d) if they believe that the processing concerning them violates the Regulation, the right to lodge a complaint with a supervisory authority (in the Member State where they habitually reside, work, or where the alleged violation occurred). The Italian supervisory authority is the Garante per la Protezione dei Dati Personali, headquartered in Rome (http://www.garanteprivacy.it/). The Controller reserves the right to modify or simply update, in whole or in part, the content of this privacy policy. Any future changes to this policy will be published on the Site and, if necessary, notified to users via email. Users are encouraged to read this Privacy Policy to check for any updates or changes.

The Controller is not responsible for updating all the links displayed in this Policy; therefore, whenever a link is not working and/or updated, Users acknowledge and accept that they must always refer to the document and/or section of the websites referred to by that link.

For information regarding the processing of personal data, including the rights under Article 7 of Legislative Decree no. 196/03, please refer to the detailed information provided at the time of registration on the Website.

ELECTRONIC SIGNATURE

The “confirmation click” is an electronic signature. This electronic signature has the same value as a handwritten signature between the parties.

ENTIRE AGREEMENT

These Terms and conditions, including any legal notices and disclaimers contained on this website, constitute the entire agreement between ValeBags and the Customer regarding the use of the website. No other general or specific conditions communicated by the Customer can be included or excluded from these general conditions.

COMMUNICATIONS

Any communication can be sent to the following email address: info@filidilana.com.

LAW AND JURISDICTION

The agreement between ValeBags and the Customer is deemed to be concluded in Italy and governed by Italian law.