Contacts

We are happy to share our story and passion with you. Do not hesitate to contact us for further information or requests.

ValeBags is an ode to the creativity, dedication and beauty that only Florence can inspire.

Thank you for choosing ValeBags, where the passion of a Florentine girl translates into bags of authentic Italian quality and style.

Contacts

Frequent questions

Please read our FAQ before sending us a message

On working days from Monday to Friday from 9:00 to 18:00, you can contact us via WhatsApp, just click on the relevant icon at the bottom right. If you want to send us an email, just fill out the form below.

All packages are shipped via express courier. Deliveries take place within 48/72 working hours after the order is completed. However, don’t worry, the courier will provide you with a link to track your shipment.

On the site we accept payments via the Stripe and PayPal gateway. On both gateways it is possible to pay by credit, debit or prepaid card.

Yes, we accept installment payments with PayPal payment in 3 installments. Payment by installments is only available by choosing the PayPal payment gateway and does not apply to orders under €30.00.

As soon as the order is placed, we will endeavor to process it as quickly as possible, in order to hand it over to the courier for delivery. We remind you that order processing only takes place on working days, so it is possible to experience delays during holidays. In any case, we always do our best to get you your bag.

Returns are possible within 14 days of receiving the package. Return shipping is the responsibility of the customer. To make a return, send us an email by filling out the following form, inserting in the subject: Return for order [numero ordine]. We will send you the data to send the package to.

Send us a message

To send us a request, fill out the following form, we will reply as soon as possible!